Privacy Policy

At Muthoot Finance we value your privacy and are committed to protecting your personal and financial information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information

  • Personal Information:
     Name, email address, phone number, date of birth, address, PAN number, Aadhaar (optional), etc.

  • Business Information:
    Business name, type, address, financial statements, bank statements, GST details.

  • Loan Application Data:
     Credit reports, KYC documents, loan amount, and repayment preferences.

  • Technical Information:
     IP address, browser type, device information, and cookies to enhance website experience.
2. How We Use Your Information

We use the collected information to

  • Process your loan applications and assess eligibility.
  • Communicate with you regarding your inquiry, application, or support requests.
  • Match you with appropriate loan products and offers.
  • Improve our website functionality and customer service.
  • Comply with legal and regulatory requirements.
3. Information Sharing and Disclosure

We do not sell or rent your data. We may share your information with

  • Partner financial institutions and NBFCs for loan processing.
  • Service providers who support our operations (e.g., IT, verification, and legal support).
  • Regulatory or legal authorities when required by law.

All third-party partners are bound by confidentiality and data protection obligations.

4. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, or disclosure. However, no online system is 100% secure, and we encourage you to use strong passwords and practice safe browsing.

5. Your Rights

You have the right to

  • Access and review your personal information.
  • Request correction or deletion of inaccurate or outdated information.
  • Withdraw consent (where applicable), subject to contractual or legal obligations.
6. Updates to Policies

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. Whenever such updates occur, we will inform users by posting the revised version on our platform. We encourage you to review the policy regularly to stay informed about how we protect your personal information.

7. Contact information

If you have any questions or concerns regarding this Privacy Policy, please contact us through our Contact Us page. By utilizing the services of Muthoot Finance for your SME financing needs, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.